RETURN POLICY & SHIPPING
Pink Bee accepts returns for exchange or store credit only. Returns are accepted on items that are full price, unworn, in new condition, and have ALL original tags attached.
In order to process a return, please email us at PinkBeeGVL@gmail.com or call us 864-271-4332. Items must be received within 14 days of receipt of purchase by mail or in store. Once we have received your exchange on orders placed online or over the phone, please allow at least 2 weeks for the processing to complete.
All sales are final on sale merchandise, full price with discount codes, full price with discount specials, and special orders.
Customers will be responsible for paying for shipping costs for returning your item(s). Shipping costs are non-refundable.
Wrong Address Policy
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If the buyer does not input the correct mailing address or if there is an error on the customer’s part results in the package being returned, Pink Bee is not responsible for shipping the item again.
Disclaimers and other shipping information:
Pink Bee is NOT responsible for:
- Delays with shipping
- Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
- Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
- If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.